bc211

Who We Are

bc211 is a nonprofit organization that specializes in providing free information and referral regarding community, government and social services in BC. Our help line services include 211, the Alcohol and Drug Information and Referral Service (ADIRS), the Problem Gambling Help Line, VictimLink BC, and the Youth Against Violence Line.

Our Vision

Strengthening communities by connecting people with the help they need

Our Mission

Providing access to community, government and social services

Our Values

SERVICE: We work as a community to serve community

INTEGRITY: We serve clients with respect

INNOVATION: We seek solutions for tomorrow

In support of these statements, bc211 is committed to:

  • Operating information and referral services in Greater Vancouver and British Columbia by providing information on, and referring persons to government, private or community services and resources.
  • Providing special services relating to information and referral for the public or for particular parties, whether or not with charge, or on a contract basis or for a fee.
  • Assisting and co-operating in the provision and development of information and referral and community communications services in British Columbia.
  • Carrying out public education and encouraging group and individual self-development in the matter of developing access to information.
  • Supporting just access to information on government, private or community services.

Phone Numbers

Phone : 2-1-1
TTY Phone # : (604) 875-0885
Phone (after hours) : 2-1-1

Hours of Operation

Regular hours: Chat
Chat with an Information & Referral Specialist from anywhere in BC. This service is free, confidential, and available 7 days a week between the hours of 8 AM PST and 11 PM PST.

Call
Dial 2-1-1 on Vancouver Island/Gulf Islands and in the Metro Vancouver, Fraser Valley, Squamish-Lillooet, and Sunshine Coast regional districts to talk with an Information & Referral Specialist. This service is free, confidential, multilingual, and available 24/7.

TTY
Access for the Deaf/Hard of Hearing community in BC is available by dialing 604 875-0885.

Text
Text the name of your city to 2-1-1 on Vancouver Island/Gulf Islands and in the Metro Vancouver, Fraser Valley, Squamish-Lillooet, and Sunshine Coast regional districts to chat with an Information & Referral Specialist. This service is free, confidential, and available 7 days a week between the hours of 8 AM PST and 11 PM PST.

Technical Issues
Email webmaster@bc211.ca to report any technical issues with the website.

Service Details

Languages spoken: English

Categorization

Web Links

This program was last updated on 24 Sep 2018.